Privacy Policy
At Zerowrink ("we", "us", or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (www.zerowrink.com), make a purchase, or interact with us in any way.
Please read this policy carefully. By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
Zerowrink is the data controller responsible for your personal data. If you have any questions about how we handle your data, please contact us at:
Email: support@zerowrink.com
2. Data We Collect
We collect personal data in the following ways:
2a. Information You Provide Directly
- Account information: Name, email address, password (encrypted).
- Order information: Billing address, shipping address, phone number, payment details (processed securely via third-party payment providers — we do not store full card details).
- Communications: Any information you provide when contacting our customer service team, submitting a complaint, or completing a survey.
2b. Information Collected Automatically
When you visit our website, we automatically collect certain technical data, including:
- IP address and approximate location (country/region level).
- Browser type and version.
- Device type and operating system.
- Pages visited, time spent on pages, and referring URLs.
- Clickstream data and interaction data.
This data is collected using cookies and similar tracking technologies. Please see our Cookie Policy (Section 7) for more details.
2c. Information from Third Parties
We may receive information about you from third-party services such as payment processors, social media platforms (if you interact with our social content), and analytics providers.
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Performance of a contract |
| Sending order confirmations and shipping updates | Performance of a contract |
| Managing returns, refunds, and complaints | Performance of a contract / Legal obligation |
| Responding to customer service enquiries | Legitimate interests |
| Sending marketing emails (with your consent) | Consent |
| Improving our website and user experience | Legitimate interests |
| Fraud prevention and security | Legitimate interests / Legal obligation |
| Complying with legal and regulatory obligations | Legal obligation |
| Analytics and performance measurement | Legitimate interests / Consent |
4. Marketing Communications
With your consent, we may send you promotional emails about new arrivals, special offers, and other updates. You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email, or
- Contacting us directly at support@zerowrink.com.
Opting out of marketing will not affect transactional communications related to your orders.
5. Sharing Your Data
We do not sell your personal data. We may share your data with trusted third parties only where necessary:
- Payment processors (e.g. Shopify Payments, PayPal, Stripe) to securely process your transactions.
- Shipping and logistics providers to fulfil and deliver your orders.
- Email and marketing platforms (e.g. Klaviyo, Shopify Email) to send transactional and marketing communications.
- Analytics providers (e.g. Google Analytics) to help us understand how our website is used.
- Legal and regulatory authorities where required by law.
All third-party service providers are required to handle your data securely and in accordance with applicable data protection laws.
6. International Data Transfers
As we operate globally, your personal data may be transferred to and processed in countries outside your country of residence, including the United States. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws (such as Standard Contractual Clauses for transfers from the EEA/UK).
We do not transfer personal data to or process orders from regions subject to international trade sanctions, consistent with our Terms of Service.
7. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support our marketing activities.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function (e.g. shopping cart, login sessions). Cannot be disabled. |
| Analytics Cookies | Help us understand how visitors use our site (e.g. Google Analytics). Used with your consent. |
| Marketing Cookies | Used to deliver relevant advertisements and track campaign performance. Used with your consent. |
| Preference Cookies | Remember your settings and preferences (e.g. language, currency). |
Managing Cookies
You can manage or disable non-essential cookies through our cookie consent banner when you first visit our website, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
- Order data is retained for a minimum of 7 years for tax and accounting purposes.
- Marketing data is retained until you withdraw your consent or unsubscribe.
- Customer service records are retained for up to 3 years after your last interaction.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
- Right to restriction: Request that we limit how we use your data.
- Right to data portability: Request your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
- California residents (CCPA): You have the right to know what personal information is collected, to opt out of the sale of personal information (we do not sell your data), and to non-discrimination for exercising your rights.
To exercise any of these rights, please contact us at support@zerowrink.com. We will respond within 30 days. We may need to verify your identity before processing your request.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our website uses SSL/TLS encryption for all data transmissions, and payment processing is handled by PCI-DSS compliant providers.
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
11. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.
12. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Where required by law, we will also notify you by email.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
14. Contact Us & Complaints
If you have any questions, concerns, or complaints about how we handle your personal data, please contact us at:
Email: support@zerowrink.com
If you are located in the European Union or United Kingdom and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority (e.g. the ICO in the UK, or your national supervisory authority in the EU).