Return and Refund Policy

At Zerowrink, we want you to love what you ordered. If something isn't right, we're here to help. Please read our Return and Refund Policy carefully to understand your options and how to proceed.

1. Returns

1a. Change of Mind Returns

We accept change-of-mind returns within 30 days of the delivery date, provided the following conditions are met:

  • The item is unworn, unwashed, and in its original condition.
  • All original tags are still attached.
  • The item is returned in its original packaging (or equivalent protective packaging).
  • The item is not listed as a non-returnable item (see Section 3 below).

To initiate a return, please contact us at support@zerowrink.com with your order number and reason for return. We will provide you with return instructions and the return address.

Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit on the way back to us.

Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

1b. Wrong Item Received

If you received an item that is different from what you ordered (wrong size, colour, or style), please contact us within 7 days of delivery with:

  • Your order number
  • A clear photograph of the item received
  • A description of the discrepancy

We will arrange for the correct item to be sent to you or issue a full refund, including return shipping costs. You will not be required to return the incorrect item in most cases — we will advise you on a case-by-case basis.

2. Refunds

2a. Lost Parcels

If your order has not arrived within the estimated delivery window stated in our Shipping Policy, and tracking shows no movement for more than 10 business days (domestic) or 20 business days (international) beyond the estimated delivery date, please contact us.

We will investigate with the carrier on your behalf. If the parcel is confirmed lost by the carrier, we will offer you the choice of:

  • A full refund to your original payment method, or
  • A replacement order dispatched at no additional cost.

Please allow up to 10 business days for the carrier investigation to be completed before a resolution is issued.

2b. Damaged Items

If your order arrives damaged, please take the following steps:

  1. Photograph the damaged packaging and item(s) before discarding anything.
  2. Contact us at support@zerowrink.com within 7 days of delivery with your order number and photographic evidence.

Depending on the extent of the damage, we will offer:

  • A full refund to your original payment method, or
  • A replacement of the damaged item(s) at no cost to you.

You will not be required to return damaged items in most cases. We will advise you accordingly.

2c. Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days of approval. Please note that your bank or payment provider may take additional time to process and post the refund to your account.

We will send you a confirmation email once your refund has been processed.

3. Non-Returnable Items

The following items are not eligible for return or refund (except in cases of fault or statutory rights):

  • Items that have been worn, washed, or altered.
  • Items with removed or damaged tags.
  • Items returned after the 30-day return window.
  • Final sale or clearly marked non-returnable items.

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

4. Exchanges

We offer exchanges for a different size or colour of the same item, subject to availability.

To request an exchange:

  1. Contact us at support@zerowrink.com within 30 days of delivery with your order number, the item you wish to exchange, and the size or colour you would like instead.
  2. We will confirm availability and provide return instructions.
  3. Once we receive your returned item and confirm it meets our return conditions, we will dispatch the replacement item.

Exchange shipping costs: The customer is responsible for the cost of returning the original item. We will cover the cost of shipping the exchanged item to you.

If the requested exchange item is out of stock, we will offer a full refund or store credit instead.

5. Right of Withdrawal

If you are a consumer located in a jurisdiction that provides statutory withdrawal rights (including the European Union, United Kingdom, and other applicable regions), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, notify us in writing within 14 days of delivery. You must return the item within 14 days of notifying us. Upon receipt and inspection, we will issue a full refund including standard outbound shipping costs within 14 days. Return shipping costs are your responsibility unless the item is faulty.

This right is in addition to our standard 30-day return policy above.

6. How to Initiate a Return or Refund

To start a return, exchange, or refund request, please contact us at:

Email: support@zerowrink.com
Please include your order number, the item(s) you wish to return or exchange, and the reason for your request. We aim to respond within 3 business days.

7. Return Address

Please do not send items back without first contacting us and receiving return authorisation. Unauthorised returns may not be processed.

Once your return is approved, please send your item(s) to:

Zerowrink Returns
1516 S Bon View Ave
Ontario, CA 91761
United States

We strongly recommend using a tracked shipping service for your return. Zerowrink is not responsible for items lost or damaged in return transit.

8. Restricted Regions

Consistent with our Terms of Service, we are unable to process returns or refunds for orders shipped to regions subject to international trade sanctions or export restrictions. If you are located in a restricted region and have a concern about your order, please contact us and we will do our best to assist within the limits of applicable law.

If you have any questions about this policy, please don't hesitate to reach out to us at support@zerowrink.com. We're here to help.