Shipping Policy
Thank you for shopping with Zerowrink. We are committed to delivering your order accurately, in good condition, and on time. Please read our Shipping Policy carefully so you know what to expect when you place an order with us.
1. Order Processing Time
All orders are subject to an internal processing period before they are dispatched. This includes order verification, quality inspection, and packaging.
- Standard processing time: 2–5 business days from the date your order is confirmed.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- During peak periods (e.g. sales events, holidays), processing times may be extended by 1–3 additional business days. We will notify you if there is a significant delay.
A shipping confirmation email with your tracking number will be sent once your order has been dispatched.
Important: The total delivery timeframe = Order Processing Time + Shipping Transit Time. Please account for both when estimating your expected delivery date.
2. Shipping Destinations
We ship to most countries and regions worldwide. However, we are unable to ship to the following:
- Countries or regions subject to international trade sanctions or export restrictions as designated by the United States, European Union, or United Nations.
- Regions where reliable delivery cannot be guaranteed due to logistical limitations.
If your country or region is not supported at checkout, unfortunately we are unable to fulfil your order at this time. We apologise for any inconvenience.
By placing an order, you confirm that your shipping destination is not located in a restricted region, consistent with our Terms of Service.
3. Shipping Methods, Rates & Transit Times
We offer the following shipping options. Transit times are estimates from the date of dispatch and do not include order processing time.
| Shipping Method | Estimated Transit Time |
|---|---|
| Standard Shipping | 15–25 business days |
Shipping rates and transit times may vary by destination. The exact shipping cost and available methods for your region will be displayed at checkout before you complete your purchase.
4. Estimated Total Delivery Timeframe by Region
The following estimates represent the total expected delivery window, combining our standard processing time (2–5 business days) with average transit times:
| Region | Standard |
|---|---|
| United States | 17–30 business days |
| United Kingdom | 17–30 business days |
| Europe | 17–30 business days |
| Australia / New Zealand | 20–35 business days |
| Canada | 17–30 business days |
| Rest of World | 20–405 business days |
These are estimates only. Actual delivery times may vary due to customs clearance, local postal conditions, or other factors outside our control.
5. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.
We are not responsible for delays caused by customs processing. If you are unsure about the applicable duties in your country, we recommend contacting your local customs authority before placing an order.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 48 hours for tracking information to be updated after dispatch.
If you have not received a tracking update within 5 business days of your shipping confirmation, please contact our customer service team.
7. Lost or Damaged Parcels
We take great care in packaging your order to ensure it arrives safely. However, once a parcel has been handed to the shipping carrier, responsibility for transit passes to the carrier.
Lost Parcels
If your tracking information shows no movement for more than 10 business days (domestic) or 20 business days (international) beyond the estimated delivery date, please contact us. We will investigate with the carrier on your behalf.
If a parcel is confirmed lost by the carrier, we will offer a replacement or a full refund at your discretion, consistent with your rights under our Terms of Service.
Damaged Parcels
If your order arrives damaged, please:
- Take clear photographs of the damaged packaging and item(s) before discarding anything.
- Contact us within 7 days of delivery with your order number and photographic evidence.
We will assess the situation and arrange a replacement or refund as appropriate. Your statutory consumer rights remain unaffected.
Incorrect or Missing Items
If you receive an incorrect item or your order is missing items, please contact us within 7 days of delivery. We will resolve the issue promptly at no additional cost to you.
8. Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of ordering. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us immediately. We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once the order has been processed.
9. Contact Us
If you have any questions about your shipment or this Shipping Policy, please contact our customer service team at: support@zerowrink.com
We aim to respond to all enquiries within 2 business days.